Frequently Asked Questions
Everything you need to know about iFi audio products, shipping, and support.
How do I know which iFi DAC or Amp is right for my headphones?
Choosing the right gear depends on your headphones' impedance and sensitivity. Our portable range is ideal for IEMs and efficient headphones, while our desktop 'Pro' series provides the high power required for demanding planar magnetic headphones.
Do you offer international shipping?
Yes, we ship our high-fidelity audio gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local import duties and taxes.
What is your return policy for audio equipment?
We offer a 30-day return policy for products purchased directly from our store. Items must be returned in their original packaging with all included accessories (cables, adapters, etc.) to be eligible for a full refund.
How do I update the firmware on my iFi device?
You can download the latest firmware updates from our Download Hub. Connect your device to a computer via USB and use our firmware update tool to ensure you have the latest features and performance optimizations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
Does my iFi product come with a warranty?
All iFi audio products come with a standard 12-month limited warranty against defects in materials and workmanship. Please register your product on our website to streamline any future support requests.